CRM Case Study: Evangelical Christian Succeeds with Siemens

Company: Evangelical Christian Credit Union Industry: Finance Solution: Siemens Functionality: Call center Management Cost: Free. No registration Challenge: To improve overall communication ::: ECCU Succeeds with Siemens ::: Evangelical Christian Credit Union (ECCU) is a member-owned financial cooperative serving evangelical organizations and individuals worldwide. Headquartered in Brea, Calif., with a regional office in Colorado Springs, [...]

CRM Case Study: STA Travel Succeeds with Queuebuster

Company: STA Travels Industry: Travel Solution: Queuebuster Functionality: Call center Management Cost: Free. No registration Challenge: To manage calls during peak hours at a call center ::: STA Travel Succeeds with Queuebuster ::: STA Travel has been offering travel deals for more than 25 years. The company has more than 400 offices worldwide. There can [...]

CRM Case Study: M-Viron Succeeds with Telecom Applications

Company: M-Viron Industry: Telecom Solution: Telecom Applications Functionality: Call center Cost: Free. No registration Challenge: An inexpensive predictive dialing solution ::: M-Viron Succeeds with Telecom Applications ::: M-Viron is the leading network of local Orange mobile specialists with 17 outlets across the UK. M-Viron required a solution that enabled outbound calls, mainly to mobile phones, [...]

CRM Case Study: BBVA Succeeds with SAP CRM

Company: BBVA Industry: Finance Solution: SAP CRM Functionality: Sales force automation Cost: Free. No registration Challenge: To improve efficiency of the sales force and cut paperwork ::: BBVA Succeeds with SAP CRM ::: BBVA was finding it increasingly difficult to maintain a close and responsive business relationship with its thousands of customers in the absence [...]

CRM Case Study: Saffron succeeds with MessagePad

Company: Saffron Building Society Industry: Banking Solution: MessagePad Functionality: Customer Service Cost: Free Challenge: A call center technology for covering burgeoning customer calls ::: One-stop customer service from MessagePad for Saffron ::: Saffron Building Society (Saffron) offers financial solutions and has 12 branches in England. The company was considering outsourcing a part of its customer [...]

CRM Case Study: Travelsphere Succeeds with Respond

Company: Travelsphere Industry: Travel Solution: Respond Functionality: Customer Service Cost: Free. No registration. Challenge: Management of customer feedback ::: Travelsphere Succeeds with Respond ::: “As a company we record absolutely everything that anyone tells us – good or bad,” says Michael Wallis, Travelsphere’s customer relations manager. “We get a lot of positive feedback: around 3,500 [...]

CRM Case Study: Health Advocate uses Cincom to deliver personalized advocacy service

Company: Health Advocate Industry: Health Solution: Cincom Functionality: CRM implementation Cost: Free. No registration. Challenge: To deliver personalized advocacy service ::: Health Advocate Succeeds with Cincom ::: Health Advocate is a national healthcare advocacy that helps its members deal with clinical, insurance, and administrative issues across healthcare areas that include medical, hospital, and pharmacy. HA [...]

CRM Case Study: Computer Cab Succeeds with Interactive Intelligence

Company: Computer Cab Industry: Transportation Solution: Interactive Intelligence Functionality: Customer Service Cost: Free. No registration. Challenge: To offer better customer service through enhanced call handling ::: Computer Cab gets a voice with Interactive Intelligence ::: Computer Cab is the largest supplier of licensed radio taxis in London. Growing business led the company to consider deploying [...]

CRM Case Study: Misco shifts location with help from MiTech Telephony

Company: Misco Industry: IT provider Solution: MiTech Functionality: Contact Handling Cost: Free. No registration. Challenge: Replacing existing telephone systems with a more advanced one ::: Misco shifts location with help from MiTech Telephony ::: Misco is one of the top suppliers of IT products in England. When Misco decided to move to another location, it [...]

CRM Case Study: MiroMetrica Succeeds with MyFax

Company: MiroMetrica Industry: CRM Consultancy Solution: MyFax Functionality: Customer Service Cost: Free. No registration. The challenge: An alternative to the fax machine ::: MiroMetrica reaches out with MyFax ::: MiroMetrica assists its clients in communicating with their customers and using customer feedback for improving processes in the value chain. The most popular method for reaching [...]

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