CRM Case Study: Vodafone Succeeds with IEX Corporation

Company: Vodafone Industry: Telecommunication Solution: IEX Corporation Functionality: Workforce Management Cost: Free Challenge: The aim was to boost scheduling efficiencies, increase adherence and gain much needed visibility into operations ::: Vodafone dials IEX for help with workforce management ::: Vodafone chose IEX Corporation, a subsidiary of NICE Systems Ltd, for help with their workforce management. [...]

CRM Case Study: OutClick Succeeds with Entellium

Company: OutClick Media Industry: Digital Media Solution: Entellium Functionality: Analytics Cost: Free. Challenge: To deploy a web-enabled CRM that could be accessed from anywhere and connect disparate databases to facilitate information sharing ::: OutClick outpaces competition with help from Entellium ::: OutClick Media is into digital marketing for medical industries and for quite some time [...]

CRM Case Study: Seminole Succeeds with Entellium

Company: Seminole Industry: Mortgage lending Solution: Entellium Functionality: Sales Force Automation Cost: Free Challenge: Existing CRM system inadequate to tackle increasing business volume ::: Entellium gets Seminole customers for life ::: Florida-based Seminole Funding, which is in the business of mortgage lending, was faced with an increase in business and a CRM system that could [...]

CRM Case Study: Small Call Centers Succeed with Alchemix and GoldMine

Company: Business Images, Findit-SA, Succeed magazine Industry: Call center Solution: Alchemix and GoldMine Functionality: Business Intelligence Cost: Free. No registration. Challenge: To get the most out of Microsoft Excel  ::: Three call centers excel courtesy Alchemix and GoldMine ::: Budget constraints leave smaller call centers ill equipped to take advantage of business intelligence. Standard reports [...]

CRM Case Study: Austria’s Largest Bank Accelerates Data Mining With KXEN

Company: Austria Creditanstalt Industry: Banking Solution: KXEN Functionality: Data mining Cost: Free. No registration. Challenge: Accurate and speedy marketing maneuvers ::: Austria’s Largest Bank Accelerates Data Mining With KXEN ::: Austria Creditanstalt, which is Austria’s largest bank, has taken the lead in that country for using CRM to attract customers and generate additional business. In [...]

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