CRM In Action

Company: M-Viron
Industry: Telecom
Solution: Telecom Applications
Functionality: Call center
Cost: Free. No registration

Challenge: An inexpensive predictive dialing solution

::: M-Viron Succeeds with Telecom Applications :::

M-Viron is the leading network of local Orange mobile specialists with 17 outlets across the UK.

M-Viron required a solution that enabled outbound calls, mainly to mobile phones, such that the software to be used would be able to identify engaged tones and phones which are set to voicemail mode. This would enable only live calls to be transfered to the company advisors.

The adoption of the Telecom Applications solution with the TouchStar Dialler has enabled the company to not only achieve this capability but also generate inbound calls by leaving messages on customers’ voicemail.

Learn more about M-Viron’s Success with Telecom Applications

Company: Survis
Industry: Human Resource
Solution: Entellium eSalesforce
Functionality: Sales Reporting
Cost: Free
Challenge: Offer visibility into the sales cycle

::: Survis increases sales with Entellium eSalesforce :::

The Survis group offers proprietary staff recruitment and custom training programs that enable their clients to get the maximum out of their investment in their employees. The company, however, faced problems in maximizing its own revenue. This was partly due to the software package that it was using to run its operations, the Bullhorn package was too staffing and recruitment specific. Its lack of sales reporting reduced visibility into the sales cycle.

The company benefited from deploying Entellium eSalesforce – it reported a 60% increase in sales from the existing customer base, easy reporting meant that the number of verbal presentations went down, and the learning curve for new employees was less steep.

“After customizing Entellium there’s a greater sense of team, everyone on the sales side feels like
it’s a team effort. It’s not that they have team goals, it’s that they know everyone is being held accountable to the same standards.” Said David Cochran, VP Survis Group.

Learn more about Survis’s Success with Entellium >>>

Company: Stand to Reason
Industry: Christian Training
Solution: Entellium
Functionality: Data Management
Cost: Free
Challenge: Implementation of a smooth information retrieval and information sharing system

::: Entellium eSalesforce helps Stand to Reason function better :::

Stand to reason is an NPO found in 1993 and it aims to help Christians think more clearly about their faith. As the organization grew older, it was faced with the problem of information tracking as all its documentation was paper-based. This made it difficult to track speakers, venues, and feedback. The company was keen to deploy a system that would help it to manage an increasing number of speakers and engagements. Entellium eSalesforce was seen as a probable solution.

The result of deploying Entellium has been that the company can now track information about venues and a web-based system allows speakers to obtain information on the schedule and details of engagements. This is particularly useful as the speakers do not operate out of a single common office.

Learn more about Stand to Reason’s Success with Entellium eSalesforce >>>

Company: GamePlan
Industry: Software
Solution: Tigerpaw
Functionality: Supply Chain Management
Cost: Free
Challenge: A CRM solution that forms a bridge between the front-end and the back-end where processes are still manual.

::: GamePlan stamps out workflow inefficiencies with Tigerpaw :::

GamePlan acquired control over end-to-end processes through Tigerpaw CRM+. It now has better integration of company functions like sales forecasting and service workflow management. The switch from Salesforce.com to Tigerpaw CRM and effective inventory management has helped GamePlan save $43,748 over three years. Improvements in workflow, customer service, inventory and accounting management have led to a streamlined system with higher efficiency and fewer mistakes in communicating with the sales team, notifying customers, processing a customer request, tracking inventory, etc.

Learn more about GamePlan’s success with TigerPaw>>>

Company: MiroMetrica
Industry: CRM Consultancy
Solution: MyFax
Functionality: Customer Service
Cost: Free. No registration.
The challenge: An alternative to the fax machine

::: MiroMetrica reaches out with MyFax :::

MiroMetrica assists its clients in communicating with their customers and using customer feedback for improving processes in the value chain. The most popular method for reaching out to customers for feedback is by using online feedback forms; however when MiroMetrica decided to tap customers that do not go online frequently, it found that using traditional faxing systems was not a feasible solution. The reason for this was that incoming faxes can choke the telephone lines and the process of faxing can be tedious. The solution was provided by MyFax which enables receipt of faxes through an email account over a secure internet server.

Learn more about MiroMetrica’s success with MyFax >>>