CRM In Action

Company: Swedish Road Administration
Industry: Government
Solution: SAP
Functionality: CRM
Cost: Free. No registration.
Challenge: To facilitate communication between road admin departments

::: Swedish Road Administration Succeeds with SAP :::

“The SAP applications and IBM design, project management, consultancy, software and hardware services have combined to provide Stockholm with a congestion charging system which offers genuine, noticeable benefits to the city and its inhabitants. This is a solution that could help to improve accessibility in the transport system, and might even help to finance the system’s necessary expansion in the future.” - Birger Höök, Project Executive, Swedish Road Administration

Learn more about Sweden’s Success with SAP >>>>

Company: GamePlan
Industry: Software
Solution: Tigerpaw
Functionality: Supply Chain Management
Cost: Free
Challenge: A CRM solution that forms a bridge between the front-end and the back-end where processes are still manual.

::: GamePlan stamps out workflow inefficiencies with Tigerpaw :::

GamePlan acquired control over end-to-end processes through Tigerpaw CRM+. It now has better integration of company functions like sales forecasting and service workflow management. The switch from Salesforce.com to Tigerpaw CRM and effective inventory management has helped GamePlan save $43,748 over three years. Improvements in workflow, customer service, inventory and accounting management have led to a streamlined system with higher efficiency and fewer mistakes in communicating with the sales team, notifying customers, processing a customer request, tracking inventory, etc.

Learn more about GamePlan’s success with TigerPaw>>>

Company: Inortech
Industry: Manufacturing
Solution: ACCPAC
Functionality: Customer relationship management
Cost: Free. No registration.
Challenge: Better tracking and control of sales processes

::: Inortech reaps benefits with ACCPAC CRM :::

Inortech Chimie Inc. distributes raw materials used for the coating, paint, and ink industries. The company, with a staff of 12 people serviced 100 clients. Inortech wanted a CRM solution that would allow them to better access customer credit information and other customer and product-related data.

The company chose ACCPAC CRM which offers an integrated sales, marketing, and customer support solution that can be accessed anytime and anywhere through a web-connected device. Benefits that Inortech has enjoyed since deploying ACCPAC include an order processing time of 10 minutes whereas earlier one hour was required to do the same.

Learn more about how Inortech reaps benefits with ACCPAC CRM >>>