CRM In Action

Company: Misco
Industry: IT provider
Solution: MiTech
Functionality: Contact Handling
Cost: Free. No registration.
Challenge: Replacing existing telephone systems with a more advanced one

::: Misco shifts location with help from MiTech Telephony :::

Misco is one of the top suppliers of IT products in England. When Misco decided to move to another location, it wanted an advanced telephony solution to replace its existing one. The solution had to be able to handle 800 positions and a call center with 300 agents.

Misco settled on a Cisco IP telephony platform provided by MiTech. The solution offered by MiTech enabled Misco to manage its contact handling functionality in a flexible manner and at the same time enjoy the benefits of IVR, ACD Workgroups, Call Recording, and Interactive fax. Misco is also able to train its sales staff better and more efficiently with the help of the CIC platform.

Learn more about Misco shifted location with help from MiTech Telephony >>>

Filed under: Contact Center and Service, High Technology