Business software has many acronymns and terminology that can be very confusing. We have developed a comprehensive CRM glossry to help you better understand what everything means.
Voice Over IP (VOIP)
Voice Over IP provides the ability to carry on a conversation over the Internet, while still browsing the Internet. It is the transmission of real time voice calls over a data network that uses IP. Typically requires broadband (DSL, cable, or LAN based connections).
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