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CRM Glossary

CRM Glossary

Business software has many acronymns and terminology that can be very confusing. We have developed a comprehensive CRM glossry to help you better understand what everything means.

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Voice Over IP (VOIP)

Voice Over IP provides the ability to carry on a conversation over the Internet, while still browsing the Internet. It is the transmission of real time voice calls over a data network that uses IP. Typically requires broadband (DSL, cable, or LAN based connections).

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