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CRM Glossary

CRM Glossary

Business software has many acronymns and terminology that can be very confusing. We have developed a comprehensive CRM glossry to help you better understand what everything means.

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Knowledge Management

Knowledge management is a business process that leverages a firm’s intellectual assets. It enables customer service and help desk organizations to access and deliver answers via phone, email, or the Web. It manages an organization’s knowledge base of customer data so information is easily available to phone agents.

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