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Customer Service Support Articles


1 Ten Ways To Help You Improve Your Customer Service
1. Stay in contact with customers on a regular basis. Justas it is bad news to send out too many emails to customers,it is just as bad to not stay in contact with them.Customers don't want to feel abandoned. So don't. Here are three things to help you stay in touch. ... Author: Catherine Franz
2 Personal Training: 6 Secrets Of Award Winning Customer Service
Would you believe that your ability to provide quality customer service to your clients is at least as important as your ability to get them results from their training program? Did you even know that customer service was going to be part of your business model? After all, what does personal training have to with customer service? ... Author: Aaron Potts
3 Astonish Your Customers With These Customer Service Tips
Customer service today is getting worse. Win customers over and you build your business for life. Proven by the leader in the industry -- Nordstrom's. Nordstrom's customer service keeps improving and they continue to drive others out of business because of it. Here are six ways you can thrill customers and snatch a larger market share from your competitors ... Author: Catherine Franz
4 Customer Service And The Human Experience
Historically, customer service was delivered over the phone or in person. Customers didn’t have many choices, and switching to competitors was cumbersome. Today, these methods are but two of the many possible touch points of entry for any given interaction. With all the options the Internet brings, competition is literally a click away ... Author: Rosanne D'Ausilio, Ph.D.
5 Customer Service 101- What You Absolutely Need To Know
Customer service refers to a person or a desk, which is set up to give general assistance to customers. Success of any company or business lies in the hand of their customers. Once a customer is satisfied with the company, then company will be in good profits. It is only our customer who put down or up the reputation of the company. Advertising is aimed chiefly at getting customers to go to a particular business ... Author: Samaira Kapoor
6 Make An Action Plan To Improve Customer Service
Customer Service is a critical factor for keeping your clients coming back and ensuring they’ll refer you to others. Growing your business will be a difficult task at best if you don’t perform, meet and exceed your client’s expectations, and provide service that creates customers for life ... Author: Kevin Dervin
7 Writing The Book On Great Customer Service
Q: One of the big chain bookstores recently opened up near my small book store. Already I can see my business starting to decline. Is there anything I can do to compete with the bigger store or should I just accept the inevitable? ... Author: Tim Knox
8 Why Communication Skills Don't Work In Customer Service
Every time my firm conducts communication skills training, we know someone is going to object. “That doesn't work. Everybody's heard of active listening. You can't use that stuff anymore.? And we have to admit, there's a lot of truth in that. Everyone has heard of active listening. And it doesn't work for many people much of the time ... Author: Tim Dawes
9 What's The Customer Service Buzz About Your Business?
If you're a regular reader of this column you know that my number one pet peeve is bad customer service. Nothing chaps my backside more than paying hard-earned money for a product or service only to have the provider of said product or service become apathetic, obnoxious or just downright rude after the transactional smoke has cleared ... Author: Tim Knox
10 Check Yourself For Outstanding Customer Service
Recently, a business associate, Mike, mentioned that he was doing a show at a local university and stopped by the faculty dining hall to get lunch. He said that, while waiting on line, the service was poor. The line moved slowly, the counterperson was disinterested in what she was doing…and it showed. It was not a pleasant customer experience ... Author: Ed Sykes

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