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The Future Sales Force - A Consultative Approach
If your company uses a contact management or customer relationship management (CRM system), you need to ask one additional key question. Does your CRM or contact management system tie your consultative sales, ROI analysis and proposal production process together?
Provided by: Microsoft

True 360° Visibility: The Silver Bullet for SFA
For years, the mantra for SFA and CRM Systems has been to achieve a 360° view of the customer. The sad truth, however, is that traditional standalone Sales Force Automation solutions are not able to deliver this complete view for the sales force and leave major "blind spots" on key customer activity with the company.
Provided by: Netsuite

CRM Best Practices Adoption
Organizations continue to spend heavily on customer relationship management (CRM) - $11 billion annually by 2010 - to grow the top line, improve the customer experience, and boost the productivity of customer-facing workers. To better understand how enterprises can get the most value from this investment, we surveyed 260 business and technology decision-makers and influencers to discover their strengths and weaknesses in adopting 11 sets of CRM capabilities consisting of 150 best practices.
Provided by: Netsuite

Global CRM: Managing the Multi-National Sales Force
Customer Relationship Management (CRM) just isn’t what it used to be. Conceived as automated tools to help sales personnel maintain records of contacts, sales-related activities, and individual and team's progress toward goals and quotas, today's scope has become much more far reaching. Sophisticated marketing campaign management and total customer life cycle management have become entwined in the original sales force automation (SFA) roots.
Provided by: Netsuite

The Sales Benchmarking Primer
Right now and for the foreseeable future, corporations are and will continue to be deeply concerned about the overall economy and their profits. Throw on top of that possible changes to corporate tax liability and the picture gets murkier. With this uncertain environment, business leaders require greater accountability and transparency of their marketing and sales teams.
Provided by: Netsuite

A Buyer's Guide to Customer Relationship Management Solutions
When evaluating a CRM solution, a business must ensure they will be able to accelerate new sales, while also optimizing customer satisfaction, gaining a consistent view of the customer across your organization, and improving cross-selling and up-selling revenue. This Buyers' Guide in to Customer Relationship Management (CRM) solutions provides an overview of the trends, value and evaluation criteria one should consider when making a CRM purchase decision, covering the 10 fundamental functional areas you must consider throughout this critical business decision.
Provided by: Netsuite

Customer Relationship Management: The Winning Strategy in a Challenging Economy
As the economic environment continues to fluctuate, many organizations are asking themselves what strategies they can pursue to bring tangible business benefits while taking stock of the economic conditions. While there is no magic pill or panacea, customer relationship management (CRM) solutions can provide the foundation for sustainable growth and enable organizations to survive and thrive in these uncertain times. Microsoft Dynamics® CRM provides organizations with an opportunity to improve their business by providing the right mix of features and platform flexibility along with strong corporate viability to help ensure long-term success.
Provided by: Microsoft

Simple Guide to Selecting Between On-Premise, Managed Hosted & On-Demand CRM
The discussions for and against on-demand (SaaS) and on-premise business applications have been a long-time mainstay in corporations among business users and IT. As you're considering an investment in or renewal of a customer relationship management (CRM) or sales force automation (SFA) solution, then you've likely heard these discussions. Before making a decision, please review this simple guide to help you navigate the available options in the market place.
Provided by: Maximizer

The Business Benefits of Software-as-a-Service: Making the Most of the On-Demand Advantage
Software-as-a-Service (SaaS) is a growing phenomenon in worldwide business today. From the original ideas of outsourcing the data center and having third parties manage the software (the ASP movement of the turn of the century) to true SaaS today, the tsunami of outsourced IT and new methods of accessing business software solutions has created a multi-billion dollar market.
Provided by: Netsuite

Finally, a Simple Way to Deploy a Customer Contact Center
A recent article in the Harvard Business Review reported that increasing customer retention rates by 5% increased profits 25% to 95%. This article underscores an important business fact: the role of the contact center is beyond customer service, the contact center has revenue responsibilities. And, as the role of the contact center evolves, the transactions performed by contact centers evolve, ranging from taking orders, responding to marketing campaigns, and more interactions with customers.
Provided by: Contactual

Business Intelligence: The Key to Optimizing Sales, Marketing and Bottom Line Results
This white paper explores why actionable business intelligence is so critical in today's business environment and how Maximizer Software's customer relationship management (CRM) solution can be used to deliver actionable intelligence when and where it's needed most.
Provided by: Maximizer

3 Ways to Recession-Proof Your Business with CRM
In a recession, CRM can be viewed as a Company Recession Management tool, providing ways for companies to guard against the typical pitfalls of recessionary thinking. In fact, research shows that companies with CRM systems out-perform those that don't by over 140% higher revenue per employee. With this level of performance, CRM is clearly a must-have during a recession to get more out of every staff person.
Provided by: Maximizer

How to Outsell the Competition: The Benchmarking Edge for Successful Sales Execution
Sales benchmarking represents a source of sustained competitive advantage for corporations today. The second largest cost item on a company's financial statement is SG&A expense which typically represents 30%-40% of revenue. This guide will help you in sales benchmark and improve your sales performance.
Provided by: Netsuite

Microsoft Dynamics® RoleTailored Interface Business Productivity
Companies excel when they empower their people to drive the business forward. Strategies, organization, motivation, and leadership all set the stage for business success. But to see results, you also have to give your people the right tools, information, and opportunities-because success ultimately comes down to your people. We call a business that fosters a winning environment a "people-ready business."
Provided by: Microsoft

How 5 Companies Increased Sales and Improved Productivity Using CRM Software
Learn how Senior Flexonics Pathway, Wilden Pump & Engineering, Ipsos-Reid, The Oxford Princeton Programme, and Connect Tech are winning with a customer-focused culture, redefined business processes, and CRM software tools.
Provided by: Maximizer

CRM Success for Fast Growing Companies: What Every Small and Mid-Sized Company Needs to Know
This informative whitepaper discusses the technical challenges and lack of visibility that affect the creation of a successful customer experience through a seamless value chain, and how to tackle these issues. Learn how a successful value chain can be created by seamlessly integrating your business partners and implementing a customer focus.
Provided by: Netsuite

Business at the Speed of Mobility: Business Drivers and Best Practices for Mobile CRM
Whether you are a frequent-flying executive or constantly on the road as a field sales or service staff, you understand the importance of getting real-time access to your customer information. Remain competitive and stay connected with the new technical advances of Mobile CRM to dramatically increase productivity, reduce downtime, and enable real-time updates regardless of location or time. Now, companies are able to take mobility to the next level - harnessing the same devices to see further business gains in productivity, customer satisfaction, and real-time updates - all linked to corporate information systems.
Provided by: Maximizer

Yankee Group: Tying Order Management Is Critical to CRM
With Advanced Sales Forecasting software from NetSuite, you now have the ability to run accurate, up-to-the-second sales forecasts to address your most pressing business questions. As a result, you can manage your data, and your business with greater accuracy, speed, and confidence.
Provided by: Netsuite

5 Keys to Maximizing B2B Lead Conversion
Once a lead comes in the door, whose job is it to convert that lead to a sales opportunity: marketing or sales? The lead conversion black hole has long been cause for dispute between marketing and sales teams. Marketing will argue it has generated leads and passed it to sales. Sales will complain that leads aren't qualified. If this sounds like your organization, it's time to break down artificial departmental walls and work together on lead processing, qualification, follow-up, nurturing and processing so you can convert more leads into customers. With this white paper, you will learn five keys to improving lead management to win more deals.
Provided by: Maximizer

3 Keys to Preparing for CRM Success: Avoid the Pitfalls and Follow Best Practices
In this white paper, Maximizer Software's consultants will share their insight, based on years of working with businesses of all sizes to successfully implement best practices in CRM. Learn how to establish project leadership, create a successful implementation roadmap, and work with staff to facilitate user adoption and positive change.
Provided by: Maximizer

4 Steps to Monitoring Team Preformance to Accelerate Sales and Improve Customer Satisfaction
As a strategic business initiative, customer relationship management (CRM) software is designed to help companies accelerate sales while enabling staff to keep every customer satisfied. But your software is only as good as your business processes, and your processes are only good if employees are adhering to them. So monitoring your team's performance and tactical execution becomes critical - not only to the success of a CRM implementation - but to the growth and success of your business.

In this report, you will find four key steps to monitoring your sales and customer service teams in order to ensure they are on a path to success - to accelerate sales and improve customer satisfaction!
Provided by: Maximizer

Microsoft Dynamics® CRM Enterprise Performance and Scalability
Large enterprises often deploy multiple parallel CRM instances in order to meet the diverse needs of different business units or geographies. Distributed across multiple instances, a Microsoft Dynamics® CRM deployment can scale to meet the needs of the largest enterprises.
Provided by: Microsoft

On-Demand Contact Center Solutions: The Six Myths
Today, on-demand contact centers offer clear advantages over on-premise solutions. But commonly held myths about the superiority of on-premise contact centers persist, making the process of accurately contrasting the two more difficult.
Provided by: Contactual

Win New Customers: A Four-Phase Approach to Sales Success
This CRM spotlight will help you understand specific ways your organization can adopt a four-phase approach based on sales effectiveness best practices that can be automated using Maximizer Software's customer relationship management (CRM) solution to boost your bottom line and remain competitive year after year.
Provided by: Maximizer

The Financial Realities of CRM: A Guide to Best Practices, TCO and ROI
This guide will help you gain insight into issues you need to consider before purchasing and implementing a CRM solution.
Provided by: Maximizer

Sales Forecasting for Your Business Advantage
With Advanced Sales Forecasting software from NetSuite, you now have the ability to run accurate, up-to-the-second sales forecasts to address your most pressing business questions. As a result, you can manage your data, and your business with greater accuracy, speed, and confidence.
Provided by: Netsuite

Don't Make a CRM Buying Mistake - 7 Points to Consider Before Selecting Your CRM Solution
Customer Relationship Management is one of the fastest growing sectors of the computer software industry. In order to gain a competitive edge, companies of all sizes are looking for ways to improve how they market, sell and provide service to their customers. Many are turning their attention to Customer Relationship Management software as a tool that will enable them to effectively manage their customer relationships before, during and after the sale.
Provided by: Commence

On-Demand Mid-Market CRM: Front-to-Back Office Integration a Clear Differentiator
This AberdeenGroup Executive White Paper focuses on the business value of front-to-back office integration for small and mid-market companies as well as the role of Software-as-a-Service in enhancing that value. AberdeenGroup field research conducted for this paper concludes that small and mid-market companies will soon find they have outgrown their sales-focused CRM applications and will require more robust solutions to fully integrate pre-sales information with customer data contained in their transactional systems.
Provided by: Netsuite

TCO of On-Demand Applications Is Significantly Better for SMBs and Mid-Market Enterprises
See why the Yankee Group says that the TCO for on-demand solutions is much better than that of traditional on-premises solutions - even when evaluated over a 3 to 5 year period. On-premises solutions require significant investments in IT infrastructure and application deployment, support and update resources.
Provided by: Netsuite

Effective Email Marketing Automation Online
Learn six effective email marketing techniques in this detailed 8-page report. Learn how you can send the right message---to the right market---at the right time, overcome the cherry picking problem and the three types leads, and more. Apply the principles in this report and get MANY more closed deals from your leads in less time!
Provided by: Infusion Software

How to NOT follow up and destroy YOUR business!
Until recently there has been no solution to help manage the complex tasks involved with multi-step, multi-media follow up. People have been forced to come up with "creative" ways to get the follow up done... and believe me, I've seen some amazing creativity. And now, just for you here are... "Six Highly Effective Ways YOU Can Effortlessly Destroy YOUR Business By Mismanaging Complex Prospect And Customer Follow Up!"
Provided by: Infusion Software

Business Perspectives - The Importance of Sales Qualification
The theme of the Workbooks 'Business Perspectives' series is sales and marketing effectiveness. That is - put simply - getting the best business result for the money you spend in your sales and marketing functions.
Provided by: Workbooks

Delivering a CRM Platform for a Flexible Workforce
Modern customer relationship management (CRM) applications have come a long way from their humble origins in the early '90s as basic contact managers that were enabled to run on a single hardware platform. The more advanced CRM solutions of today can manage and assimilate all information derived through customer interactions with the sales, marketing, service, and support teams of a business into a single repository and have been designed to run not on one, but multiple client platforms.
Provided by: Brainsell

How 5 Companies Increased Revenue and Profitability with Maximizer Enterprise
In this white paper, learn how companies in different industries were able to build their processes inside Maximizer Enterprise in order to improve productivity and in turn, meet their sales revenue and growth objectives.
Provided by: Maximizer

Software As A Service: Changing The Paradigm In The Software Industry
In this report, we offer industry perspectives on what constitutes software as a service, including the evolving business model and the core value proposition, the overall landscape including major participants and market growth, and analysis of competitive trends. The report also includes a spotlight of the on-demand CRM sector as well as a review of some of the other software categories with specific company examples and our viewpoint on the keys for success.
Provided by: Model Metrics

eCitizen Whitepaper
The C2 eCitizen solution helps Government agencies "do more with less" in an ever increasing environment where citizens are demanding better service and more accurate information for their tax dollars. Agency management and elected officials must find ways to deliver and track the success of projects and citizen satisfaction through the use of tools and by leveraging technology. The C2 eCitizen solution applies Customer Relationship Management techniques and tools perfected in the commercial sector that are proven to increase customer loyalty to the government sector, therefore increasing citizen satisfaction.
Provided by: C2CRM

CRM Defining the Value of Customer Loyalty
Before we begin our discussion ask yourself this question: What does Customer Relationship Management (CRM) mean to me and what is its value? Thousands of companies have endeavored down this same path many successful and others not. The reason may lie in the fact that CRM is sometimes viewed incorrectly and not fully understood. This paper will provide some insights to consider about the value of CRM in defining customers, increasing loyalty and increasing profits.
Provided by: C2CRM

Improving Marketing Results with CRM
Marketing is not perceived as an exacting science. Many times, marketing plans, campaigns and other activities are planned from guesswork or past "experiences". As a result, money can be quickly wasted on marketing initiatives which were poorly conceived and poorly executed.
Provided by: C2CRM

An Executive View of CRM
This document focuses on key "pains" often experienced by executives in an organization and how CRM can help solve those pains.
Provided by: C2CRM

CRM Decision-Maker Guide
This publication will provide an overview and guidance to a successful CRM strategy for your company. It is very important to make sure there are measurements for success to realize your business vision and take small steps before you leap into a new project. By building CRM strategy on small successes, you will mitigate your risk into a large undertaking. The buy-in from key personnel in your organization, specifically senior-management will be a tremendous help on your path to CRM success.
Provided by: Majestic

Sage Saleslogix Guidebook - Nucleus Research
Sage SalesLogix CRM steamlines the sales process and integrates customer data into a single repository for sales, marketing, and customer service, enabling compaines to better acquire, retain and develop customer relationships. Best practices for achieving value from SalesLogix include leveraging integration and customization; moving beyond sales to support, service, and marketing; and thinking strategically about training.
Provided by: Majestic

Sage SalesLogix - Build Loyal Relationships with Sage SalesLogix
Sage SalesLogix, an award-winning Customer Relationship Management (CRM) solution, provides a complete view of customer interactions across your entire organization-from sales and marketing to customer service and support-to help you acquire, retain, and develop profitable customer relationships. Whether your employees are conducting an in-person sales call, creating a marketing campaign, responding to a billing inquiry, or resolving service issues, they'll always have the information they need to perform their jobs effectively and deliver outstanding customer experiences.
Provided by: Majestic

An Executive Perspective
The concept of Customer Relationship Management (CRM) has been around for years, but the term is relatively new. So new in fact, there is really no one definition for what Customer Relationship Management actually is. Want to test this theory and have some fun? Ask four executives to describe what CRM means to them and you will get four different answers. The one thing that is clear, however, is that Customer Relationship Management has become one of the most talked about and fastest growing segments of the software and services industry.
Provided by: Commence

Getting Back to Basics
As an executive who has spent more than twenty years in the software industry, I often look back at several of the technologies I have been involved with and marvel at the hype, buzz, and aura that accompanised their birth and their inevitable death. Remember Artifical Intelligence (AI), one of the biggest buzz - words of the 80's? How about Computer Aided Software Engeineering (CASE)? These technologies rarely got implemented even though companies spent hundreds of thousands of dollars attempting to do so. At the time, industry analysts had us all believing that these technologies were as important as the coming of the Messiah, yet all that remainds of them are distant memories.
Provided by: Commence

Don't Make a CRM Buying Mistake, 6 Points to Consider Before Selecting Your CRM Solution
Some CRM Solutions are designed for large enterprises and have only recently been scaled down to fit the budget and simpler needs of smaller businesses. A system designed from the ground up for small to midsized companies is more likely to suit your requirements for rapid implementation, ease of use, and low cost of ownership.
Provided by: Commence

Microsoft Dynamics® Enabling Real-World SOA to connect your business vision with software
Download this whitepaper to learn more about the tools and technologies that can enable service orientation. The paper shows the value of Real-World SOA and includes success stories from our customers who have taken this approach to support their business vision.
Provided by: Microsoft