A Buyer's Guide to Customer Relationship Management Solutions

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A Buyer's Guide to Customer Relationship Management Solutions
When evaluating a CRM solution, a business must ensure they will be able to accelerate new sales, while also optimizing customer satisfaction, gaining a consistent view of the customer across your organization, and improving cross-selling and up-selling revenue. This Buyers' Guide in to Customer Relationship Management (CRM) solutions provides an overview of the trends, value and evaluation criteria one should consider when making a CRM purchase decision, covering the 10 fundamental functional areas you must consider throughout this critical business decision.

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