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Customer Service Support Articles


11 You Pay For Customer Service
The United States has gravitated from an industrial economy, where we produced most of our own goods, to a service economy, where we no longer produce the majority of our own goods. I have been out of college for almost nine years now but always worked throughout college. I have worked since I was fourteen years old. Ever since I can remember, every ... Author: Scott Bianchi
12 Is Bad Customer Service Killing Your Business?
It's time to beat the old bad customer service drum again. I know, I'm sick of beating the drum, too, but as long as bad customer service runs rampant through so many businesses I feel it is my entrepreneurial duty to bring it to your attention. So grab a pew and prepare to listen to the sermon I've preached before: bad customer service is the bane ... Author: Tim Knox
13 Are You Providing Outstanding Customer Service?
Your customers are your business. Without them, life would be very difficult. The best way to keep your customers, and get new ones, is to provide outstanding customer service. Any contact with a customer provides fertile ground for giving great customer service. On the phone, try smiling when you talk; the smile can be heard on the other end. When meeting a customer in person, shake ... Author: Rita Ballard
14 The Importance Of Customer Service When Purchasing Process Manufacturing Software
Process manufacturing software is the lifeblood of the chemical and food production industries. Products from paint to peanut butter are manufactured using some level of process manufacturing software applications, and for good reason. Process manufacturing software can make the almost impossible task of keeping track of formula characteristics ... Author: Kingston Amadan
15 The Golden Rules Of Customer Service
Everything I know about customer service I learned from working at McDonalds as a teenager. Hard to believe, but true! In this day of highly competitive cyber business, the companies that will succeed will be those that offer superior customer service. The value of a lifetime customer is immeasurable. So once you get a customer, how do you keep him? ... Author: Kristie Tamsevicius
16 Delivering Great Customer Service - 10 Tips
It almost goes without saying that good customer service is essential to sustaining any business. No matter how wonderful a job you do of attracting new customers, you won’t be profitable for long unless you have a solid customer retention strategy in place – and in action. It’s the actions that count – not what you say you’ll do, or what the policy ... Author: Jane-Michèle Clark
17 Customer Service Is Now Customer Care
As I waited for an answer to my VCR inquiry from a stereo company, the recording stated a “customer care? representative would be available shortly. At that moment, I realized it’s finally catching on everywhere. With aging baby boomers, world events and additional pressures in today’s society; it is “customer care? that has evolved in our ... Author: Richard Saporito
18 Customer Service: The Six Handicaps In After-Sales Customer Relations
Experience and research show that nurturing existing customers and building customer relationship with these existing customers are cheaper strategies than regularly looking for new ones. Many know this to be true whether you are a small or medium enterprise (SME) or a large one. But, for the life of me, I still see more enterprises making enemies out of their existing customers ... Author: Virgilio Paralisan
19 A Good Business Phone System Can Help Streamline Customer Service
Let's face it; customer service is an important part of a successful business. I would even go as far as to say it's the most important part of a successful business, especially one that utilizes the telephone as its main source of communication between it and its customer base. Fortunately, new technology in business phone systems has made ... Author: Kingston Amadan
20 Retail Customer Service: Tips For Improving Your Level Of Service
Today I witnessed a customer service miracle in action. I took my son to our local fast food restaurant, so he could have some lunch and play in the indoor playground. While I was waiting for our food to be ready, a woman approached the counter with a crushed Styrofoam cup. She said, "This cup fell off of our table and broke. I need another drink and I need ... Author: Kate Zabriskie

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