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CRM Glossary


CRM Glossary

Business software has many acronymns and terminology that can be very confusing. We have developed a comprehensive CRM glossry to help you better understand what everything means.

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Email Marketing

The promotion of products or services via email. When used properly, email marketing is one of the most effective forms of online advertising.

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Email Response Management

Email Response Management enables companies to manage email responses through workflow processes that enable automated responses to email inquiries or routing of email inquiries based on pre-defined business rules.

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