Posted on June 14th, 2008 by admin
Type: Whitepaper
Name: The Benefits of an Intuitive Enterprise Solution
Date: 2008
Cost: Free
::: The Benefits of an Intuitive Enterprise Solution :::
Intuitive ERP builds flexibility and responsiveness into every facet of your business environment. Suppose your supplier informs you that a delivery will be late. With the click of a button, you can graphically display all of the [...]
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Posted on June 14th, 2008 by admin
Type: Whitepaper
Name: 10 Reasons to Get Your Support Software as a Service
Date: 2008
Cost: Free
::: 10 Reasons to Get Your Support Software as a Service :::
Companies of all sizes are finding that on-demand software is a sound investment. In some cases, corporate departments are opting for the efficiency of on-demand tools because they need to automate [...]
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Posted on June 13th, 2008 by admin
Type: Whitepaper
Name: The CRM Value Proposition
Date: 2008
Cost: Free
::: The CRM Value Proposition :::
An effective CRM solution can augment revenue by increasing customer satisfaction and loyalty, revealing sales opportunities that were otherwise not apparent, increasing sales close rates and ensuring that important marketing and sales activities aren’t inadvertently left undone. A CRM can reduce costs by [...]
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Posted on June 12th, 2008 by admin
Type: Whitepaper
Name: Take Sales to the Next Level with Information OnDemand
Date: 2008
Cost: Free
::: Take Sales to the Next Level with Information OnDemand :::
Good business practices demand good reporting. Sales representatives need to update their pipelines and track their customers to look for new sales opportunities. Sales managers need to know how their territories are stacking [...]
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Posted on June 11th, 2008 by admin
Type: Whitepaper
Name: Software as a Service Dramatically Improves CRM Success
Date: 2008
Cost: Free
::: Software as a Service Dramatically Improves CRM Success :::
Although many traditional premises-based customer relationship management (CRM) applications promise a significant improvement and increase in sales effectiveness, in reality their strength is only in empowering management with a holistic view of the sales process. [...]
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Posted on June 10th, 2008 by admin
Type: Whitepaper
Name: Realizing Business Benefit Through Industry Best Practices
Date: 2008
Cost: Free
::: Realizing Business Benefit Through Industry Best Practices :::
Companies are demanding reductions in operating costs and improvements in the way they do business. Many of these savings can come from improved information systems that support real-time business decision making. A balance must be struck in [...]
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Posted on June 9th, 2008 by admin
Type: Whitepaper
Name: The Case for Telecommuting Agents
Date: 2008
Cost: Free
::: The Case for Telecommuting Agents :::
In any contact center, labor costs are typically the largest annual expense component, exceeding 60% of total operational costs. Traditional high turnover rates, leading to additional costs for new hire training and the hidden costs of lower productivity, have amplified the [...]
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Posted on June 8th, 2008 by admin
Type: Whitepaper
Name: Consolidation Trends in Contact Center Technologies and Operations
Date: 2008
Cost: Free
::: Consolidation Trends in Contact Center Technologies and Operations :::
Consolidation 2.0 is the latest and most effective call center consolidation strategy. Its core concept is simple: to consolidate the many, diverse activities of the enterprise contact center on a single virtual platform that supports [...]
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Posted on June 7th, 2008 by admin
Type: Whitepaper
Name: Moving beyond the Queue
Date: 2008
Cost: Free
::: Moving beyond the Queue :::
Forward thinking companies are developing new ways to refocus themselves on the new “real-time” customer and use customers in new ways to provide the organization with valuable information on what’s really happening. By appreciating the real-time customer and understanding the right things on [...]
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Posted on June 6th, 2008 by admin
Type: Whitepaper
Name: How SAP is leveraging Web 2.0
Date: 2008
Cost: Free
::: How SAP is leveraging Web 2.0 :::
This document explains how SAP leverages Web 2.0 in CRM to improve customer experience. The document is divided into four parts:
SAP’s approach to Web 2.0 at a high level.
Incorporation of Web 2.0 technological principles within SAP CRM 2007.
Focus on [...]
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