CRM Whitepaper: How SAP is leveraging Web 2.0
Posted on June 6th, 2008 by admin
Type: Whitepaper
Name: How SAP is leveraging Web 2.0
Date: 2008
Cost: Free
::: How SAP is leveraging Web 2.0 :::
This document explains how SAP leverages Web 2.0 in CRM to improve customer experience. The document is divided into four parts:
SAP’s approach to Web 2.0 at a high level.
Incorporation of Web 2.0 technological principles within SAP CRM 2007.
Focus on [...]
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