CRM University

Location: London, GB
Date: March  26-28, 2007
Cost: Team Registration  Discount: Register as a team of 3 or more and get 1 free pass
Standard Price: Euro 2695 + VAT

::: Gartner Business Process Management Summit :::

The summit will focus on the best practices in Business Process Management. Chalk out your BPM strategy, learn about:

• The top BPM drivers: Business Agility, Innovation, Process Quality, Productivity, Compliance
• Defining a BPM strategy, evaluating the impact and making the business case
• The new BPM methodologies & metrics to continuously optimize processes
• Alignment: creating a true business and IT partnership around processes
• Key BPM technologies: process monitoring, business modeling, business rules, process sequencing, business process platforms?
• BPM as a process itself: applying approaches ranging from ISO 9000, ITIL and BPR to Six Sigma, TQM and lean management
• Optimizing existing processes and workflow management
• BPM and Service-Oriented Architecture: the dynamic duo
• Change Management: the hidden BPM success factor
• Process-centric competition: the rewards of the process-centric organization
• BPM in Europe: benchmarking against the rest of the world
• The BPM Roadmap: future trends and converging technologies
• BI and Business Activity Monitoring: the implications for BPM

 Check out Gartner’s Business Process Management Summit >>>

Location: London, GB
Date: March  07-08, 2007
Cost:
Team Registration  Discount: Register as a team of 3 or more and get 1 free pass
Standard Price: Euro 2195 + VAT

::: Gartner Customer Relationship Management Summit :::

Gartner helps you make the shift to becoming a customer-focused organization.

Reinvigorate and refocus your CRM strategy at the summit that will focus on:

• Gartner’s eight building blocks of CRM
• Customer analytics
• Contact center optimization
• Improving the customer experience
• Best practice data quality
• How to select CRM applications
• CRM architectures and technologies
• Marketing that powers the customer-centric enterprise
• Campaign management
• Customer service strategies and technology
• Using technology to increase sales
• The CRM vendor landscape

 Check out Gartner’s Customer Relationship Management Summit >>>

Location: San Francisco, CA
Date: April 22-26, 2007
Cost:
Early Bird Discount: $3,495 (credit card payment received by 5:00 pm EST February 23, 2007)
Standard Price: $3,695 (payment received after 5:00 pm EST February 23, 2007)
ITxpo-only Registration: $195

Gartner SYMPOSIUM ITxpo 2007

Discover emerging trends. Learn the latest. Meet the Experts. Experience the future of IT and business.

Attend this revamped conference and experience:

* Insightful New Content Based on Eight Mega-Trends Spanning 150+ Conference Sessions

* Valuable Role-Focused Symposium Community Networking Groups

* New Session Formats like Great Debates, Look Into the Labs, and Cool Vendor Shorts

* Compelling New Innovator Interviews with Technology’s Leaders

* ITxpo: Loaded With Emerging Tech You Can Experience

* Interactive Polling: Vote With Peers in Real-Time

* Provocative Opening and Closing Keynotes

* Super Sunday: A Whole New Way to Start Your Week

Check out Gartner’s SYMPOSIUM ITxpo >>>