CRM Whitepaper: Consolidation Trends in Contact Center Technologies and Operations
Posted on June 8th, 2008 by admin
Type: Whitepaper
Name: Consolidation Trends in Contact Center Technologies and Operations
Date: 2008
Cost: Free
::: Consolidation Trends in Contact Center Technologies and Operations :::
Consolidation 2.0 is the latest and most effective call center consolidation strategy. Its core concept is simple: to consolidate the many, diverse activities of the enterprise contact center on a single virtual platform that supports [...]
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