CRM Whitepaper: Consolidation Trends in Contact Center Technologies and Operations
Type: Whitepaper
Name: Consolidation Trends in Contact Center Technologies and Operations
Date: 2008
Cost: Free
::: Consolidation Trends in Contact Center Technologies and Operations :::
Consolidation 2.0 is the latest and most effective call center consolidation strategy. Its core concept is simple: to consolidate the many, diverse activities of the enterprise contact center on a single virtual platform that supports the global distribution of contact center agents.
This white paper explains the benefits of consolidation 2.0 and shows how it best meets the demands of today’s global business environment. Explore how standardizing you contact center under consolidation 2.0 provides far-reaching freedom and flexibility, including the ability to:
* Increase customer satisfaction
* Improve efficiency
* Reduce costs
* Eliminate unnecessary duplication of resources and efforts
* Implement best practices
Learn more about consolidation trends in the contact centers >>>
Filed under: CRM Whitepapers