CRM Whitepaper: Moving beyond the Queue

Type: Whitepaper
Name: Moving beyond the Queue
Date: 2008
Cost: Free
::: Moving beyond the Queue :::
Forward thinking companies are developing new ways to refocus themselves on the new “real-time” customer and use customers in new ways to provide the organization with valuable information on what’s really happening. By appreciating the real-time customer and understanding the right things on [...]

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