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PhaseWare Overview

PhaseWare Overview
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The PhaseWare solution suite includes three complementary applications that work together to power total customer service across all phases of interaction.

PhaseWare Tracker is the core application that integrates all areas of help desk support including creating tickets, service level agreements, creating custom reports, billing and maintaining your business process workflow.

PhaseWare Sentry is our powerful event management tool. It works seamlessly with Tracker to take automatic actions based on the criteria you set.

PhaseWare Concierge is the newest addition to the PhaseWare solution suite. It’s a web-based user portal that lets your customers and employees log tickets, check the status of tickets and access the knowledgebase for self-help.