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PhaseWare Overview

PhaseWare Overview
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PhaseWare Tracker

Even though Phase-Ware Tracker is packed with features—it's still affordable for small and mid-sized companies.

PhaseWare Tracker is a powerful, affordable customer-support and help-desk application built on Microsoft industry standards. Tracker is ideal for external help desks and customer support groups with incoming calls, internal help desks supporting applications in outlying locations or offices, and businesses with complex products and services that require ongoing customer interaction.

Whether you have three representatives or 300, Tracker gives you sophisticated tools that were once only affordable for Fortune 1000 companies.

To help you create a unique customer experience, Tracker lets you:

  • View detailed customer information with the click of a button
  • Efficiently manage incidents, trouble tickets, and work orders
  • Determine historical trends and analyze recurring issues
  • Provide fast, easy, and efficient service and trouble resolution
  • Track service level agreements

We offer Tracker in a client server license model and a hosted ASP model to give you even greater financing flexibility.

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