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Company

CRM Features

Company Strengths

Cost

PhaseWare

Suited For: Small, Mid-size Companies

Customer Information, Information Screens, Service level-agreement tracking, Billing and support package tracking, Incident tickets, Incident templates, Problem management, Quick Incidents, Incident classification, Dashboard indicators, Solutions knowledgebase, Search capabilities, Email features
  • Auto-escalate and receive alerts for high-priority tickets.
  • Automatically create incidents from the emails you receive—with customer, contact, subject, and problem already defined.
  • Send customers an email update on their open tickets.
  • Get automatic alerts on unusual customer or problem activity—based on thresholds you set.
  • Get automatic alerts when ticket queues exceed pre-designated thresholds.
  • Send automated emails or surveys to your customers when tickets are closed.
  • Get automatic alerts if you’re close to missing a service level agreement.
  • Get automatic emailed reports on customer, agent or trouble ticket activity.
  • Increase internal efficiencies.
  • Reduce internal costs
  • Provide a truly unique level of customer service and support
N/A
Visitar

Suited For: Companies
Manage information on accounts and contacts, Track leads, opportunities, and sales pipelines for individuals and entire sales teams, Create marketing campaigns that are e-mail or telesales driven, Track customer service issues and cases, Create projects to manage efforts that cross accounts, campaigns, and opportunities
  • Provides integrated communications solutions for such applications as phone, chat and e-mail “at a fraction of the cost of comparable alternatives that require products from multiple vendors, specialized on-premise equipment, extensive integration, and costly ongoing maintenance and support.
  • Provides complete CRM capabilites to manage contacts, sales efforts, and service activities combined with rich interaction facilities to enable inbound and outbound connections
  • Focus on serving small and mid-size companies
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