Compare CRM VendorsCRM ArticlesCRM Vendor RecommendationsCRM Evaluation ToolsCRM Glossary
Download Free CRM Reports
 

Side-by-Side CRM Vendor Comparison

 

Company

CRM Features

Company Strengths

Cost

PhaseWare

Suited For: Small, Mid-size Companies

Customer Information, Information Screens, Service level-agreement tracking, Billing and support package tracking, Incident tickets, Incident templates, Problem management, Quick Incidents, Incident classification, Dashboard indicators, Solutions knowledgebase, Search capabilities, Email features
  • Auto-escalate and receive alerts for high-priority tickets.
  • Automatically create incidents from the emails you receive—with customer, contact, subject, and problem already defined.
  • Send customers an email update on their open tickets.
  • Get automatic alerts on unusual customer or problem activity—based on thresholds you set.
  • Get automatic alerts when ticket queues exceed pre-designated thresholds.
  • Send automated emails or surveys to your customers when tickets are closed.
  • Get automatic alerts if you’re close to missing a service level agreement.
  • Get automatic emailed reports on customer, agent or trouble ticket activity.
  • Increase internal efficiencies.
  • Reduce internal costs
  • Provide a truly unique level of customer service and support
N/A
Peoplesoft

Suited For: Companies
CRM Analytics, CRM Industry Solutions, CRM Operational Dashboards, Marketing Solution, Partner Relationship Management Solution
  • PeopleSoft CRM includes offerings from PeopleSoft's own CRM solution as well as the recently acquired JD Edwards EnterpriseOne and World CRM solutions.
  • Provides industry-specific solutions for Automotive, Banking and Capital Markets
    Chemicals and Lubricants, Communications, Construction, Consumer Products
    Energy, Federal Government, Field Service Organizations, Healthcare
    High-Tech Electronics, Higher Education, Homebuilder, Industrial Manufacturing
    Insurance, K-12 Education, Life Sciences, Paper and Packaging, Professional Services Organization, Real Estate, Retail Staffing, State and Local Government, and Utilities industries.
N/A