TechExcel Overview

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IT Process Management, Help desk, and Asset Management

TechExcel Service Suite is an integrated service, support, and IT process management solution that is easy to configure and maintain. Integrate workflows and processes between departments to improve communication and allow team members to collaborate on IT related incidents, problems, and changes.

TechExcel Service Suite is designed with flexibility and ease-of-use in mind. Out-of-the-box templates are provided, however, TechExcel Service Suite is easy to customize, maintain, and extend with additional components.

Use the Suite to streamline IT service processes and help desk activities with configurable workflow, customizable user interfaces, flexible business process automation, and knowledge management.

IT Processes

Help Desk / Service Desk
Self Service
Service Level Management
Knowledge Management
Asset Management
IT Project Management
Integrated IT and Development Processes
Compatible with ITIL Best Practices for
- Incident Management
- Problem Management
- Change Management
- Configuration Management

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