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Company

CRM Features

Company Strengths

Cost

TechExcel

Suited For: Small, Mid-size, Large Companies

Incident and Resolution Tracking, Knowledge Management, Sophisticated Workflow, Multiple Automated Notification Options, Built-in Reports and Analysis, Customizable Customer Web Portal, Manage Campaigns, Track Every Lead, Sophisticated Online Marketing Tools, Qualify Leads More Effectively, Integration with Sales Teams, Marketing Event-Triggered Surveys
  • Develop repeatable, measurable, documented and enforced processes
  • Develop more knowledgeable and efficient staff through better prioritization, process automation and user self-service
  • Create a high quality of service at a reasonable cost
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JD Edwards

Suited For: Companies
Integrated Customer Service, Integrated Fulfillment Management, Multi-Channel Collaborative Selling, Customer Lifecycle Marketing
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  • JD Edwards EnterpriseOne Customer Life Cycle Management expands the definition of CRM to include all of the business processes and associated systems that touch a customer, including billing and delivery.
  • Offers complete suite of applications including Asset Lifecycle Management, Customer Relationship Management, Financial Management, Human Capital Management, Project Management, Supplier Relationship Management, and Supply Chain Management
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