Onyx CRM Product Overview

Onyx CRM Product Overview

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Onyx Customer Management
Centralize interactions for strategic advantage

Onyx Customer Management solutions create synergy across all of your departments and interaction channels-Internet, phone, fax, email or in-person. In each interaction, intelligent scripts guide your representatives to not only solve the problem at hand, but to uncover additional customer needs, resulting in more cross-selling opportunities. With Onyx, you can align your customer experiences across channels, products, services and organizational boundaries providing you with a single view-the complete picture-of each customer to help you deliver a more consistent and compelling experience.

Close the information gap
Onyx Customer Management consolidates information, processes and interactions into one system. All customer-facing employees-contact center agents, service managers, sales professionals and others-can become more informed, productive and responsive no matter where they are.

Get enterprise-class functionality without sacrificing flexibility
Onyx Customer Management is a unified application built on an extensible, web services architecture. It has the sales, marketing and service capabilities you need for global operations, plus openness and versatility no other customer management solution can match.

Unify interactions; act more decisively
Onyx Customer Management blends all your communication channels. It integrates information from Internet, email, phone or in-person interactions, to deliver a comprehensive customer view that's up-to-date and relevant.

Bringing it all together
Onyx Customer Management consolidates information and interactions through three audience-specific portals:

• Onyx Employee Portal provides a centralized workspace for sales, marketing, service and support teams to unite around the customer. And employees on the go are always in touch via the mobile device of their choice.
• Onyx Partner Portal promotes collaboration and drives sales efficiencies with key partners.
• Onyx Customer Portal integrates your website with the rest of your customer-facing operations.