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Side-by-Side CRM Vendor Comparison

 

Company

CRM Features

Company Strengths

Cost

Consona CRM

Suited For: Mid-size, Large Companies

Marketing Automation, Sales Force Automation, Service/Support Management, Contact Center, Partner Relationship Management, Customer Performance Management, Customer Process Management
  • Formerly known as Onyx
  • Core competency lies in automating multiple areas like sales, marketing and service
  • Known for ease of use and great customer service
  • Initial focus was in the SMB space but now also serving many large enterprises
  • Provides indutry-specific solutions for a number of industries
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SAP

Suited For: Mid-size, Large Companies

Sales, Marketing, Service, E-Commerce, Interaction center operations and management, Channel management
  • Largest enterprise software company in the world
  • Serves the larges companies around the world
  • Offers integrated suite of CRM, ERP, Supply Chain, HR, Financial and other enterprise applications
  • Massive amounts of resources
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