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Finally, a Simple Way to Deploy a Customer Contact Center
A recent article in the Harvard Business Review reported that increasing customer retention rates
by 5% increased profits 25% to 95%. This article underscores an important business fact: the role
of the contact center is beyond customer service, the contact center has revenue responsibilities.
And, as the role of the contact center evolves, the transactions performed by contact centers
evolve, ranging from taking orders, responding to marketing campaigns, and more interactions
with customers.
Provided by: Contactual
On-Demand Contact Center Solutions: The Six Myths
Today, on-demand contact centers offer clear advantages over on-premise solutions. But commonly held myths about the superiority of on-premise solutions prevent many businesses from taking advantage of on-demand contact centers.
Provided by: Contactual
On-Demand Contact Center Technology: 5 Evaluation Criteria
You have already decided that an ondemand contact center solution is right for your company? now you have to evaluate the available contact center technology alternatives. Beyond the musthave features to meet your current and future business needs, there are several critical technology criteria to
evaluate.
Provided by: Contactual
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