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Contactual Contact Center Overview - Virtual Call Center |
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Contactual Contact Center Overview -
Virtual Call Center |
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Virtual Call Center
Contactual OnDemand Contact Center’s flexible architecture that works with the existing infrastructure allows you to cost-effectively integrate remote offices, outsourcers, a centralized location, or any combination thereof. Either way, they’ll operate seamlessly as a team and enable you to access talent outside your area, eliminate overtime costs, and reduce overhead.
Business Benefits
- Integrate distributed sites and outsourcers to operate as a virtual team
- No specialized equipment required at individual sites
- Reduce overtime costs by employing agents in their own timezone
- Extend service hours thanks to a follow-the-sun approach
- Unified reporting across sites
Operational Benefits
- Eliminate the need for costly hardware, software, or phone lines to remote or home office locations
- Deploy agents rapidly with just a computer, headset and Internet connection
- Scale up or down as your business requires, without impacting your facilities requirements
- Manage Service Levels locally and globally
Call Center is now a Contact Center
While telephony remains a popular channel for customers to reach companies, email and web chat are not far behind. A robust customer communications solution should provide you with full-featured multi-media interaction capabilities (that’s why it is no longer just a call center but a contact center) so you can connect with customers and prospects in variety of ways.
While Contactual is a great call center solution, it also offers email and web chat capabilities that can help you reach and be reached by your customers in the way that’s right for them.
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