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Contactual Contact Center Overview - Internal Help Desk |
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Contactual Contact Center Overview -
Internal Help Desk |
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Use CRM? Write a review |
Internal Help Desk
Contactual OnDemand Contact Center is a complete solution for internal/employee support teams such as travel, HR, facilities, or IT helpdesks. With Contactual OnDemand Contact Center’s flexible and comprehensive features, you can cost-effectively improve the quality and productivity of every employee interaction, regardless of the communication channel.
Business Benefits
- Process more requests with fewer agents by routing employees to the next available agent right away
- Improve employee satisfaction with a personalized approach, delivering the contact record and case history to the agent
- Reduce costs by tapping into lower cost labor pools
- No IT resources required, no specialized hardware or software
Operatonal Benefits
- Eliminate the headache of managing point solutions thanks to a unified platform for all employee interactions
- Get agents up and running in under a week thanks to an award-winning user interface
- Gain insight into operational issues in real time thanks to standard call center reports for supervisors
- No special equipment needed
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