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Contactual Contact Center Overview - Business Continuity |
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Contactual Contact Center Overview -
Business Continuity |
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Business Continuity & Disaster Recovery
Contactual OnDemand Contact Center provides a complete business continuity solution for your mission-critical call center operations—without doubling your costs. With Contactual OnDemand Contact Center’s flexible and comprehensive features, you can be sure that in the event of a natural or human-caused disaster or pandemic, direct access to your business will not be disrupted.
Business Benefits
- Ensure business continuity in the event of a disaster or pandemic
- Enable system access for staff with only a laptop and Internet connection
- Affordable service with no CAPEX or IT staff required
Operational Benefits
- A completely redundant call center, mirroring your current operations, enables you to provide immediate service to your customers when required
- Get your agents back up and running immediately by merely redirecting your 800 numbers
- No on-premise hardware or software required
Business Continuity Assuarance
Contactual offers a comprehensive Business Continuity Assurance service to help you mitigate business interruptions and downtime. To learn more, read about this service, view online demo, or ask for a call back from our disaster recovery product specialist.
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