CRM Whitepaper: Learn about speech recognition solutions
Type: Whitepaper
Author: Datamonitor, Sponsored by Avaya, Cisco et al.
Length: 20 pages
Cost: Free. Registration required.
::: An introductory guide to speech recognition solutions
It was not long ago that speech recognition was considered fit only for the realms of science fiction; yet today it is a commercially viable value-enhancing technology solution for customer care services.
Each day, around the globe, more than 7 million calls are handled by speech-based self service. By 2009, the amount being spent on speech recognition services will cross the $ 2 billion mark. Speech recognition solutions vary in function and it can be daunting for a business that wants to avail this technology as there are a host of vendors offering a slew of services.
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Filed under: CRM Whitepapers