Posted on April 10th, 2007 by admin
Type: Research Report
Name: Obstacles to Customer Experience Success
Author: Bruce D. Temkin, Forrester Research
Length: 11 pages
Date: February 6, 2007
Cost: $279.00
Obstacles to Customer Experience Success – A Survey of Customer Experience Execs
Forrester asked customer experience executives about their efforts. Although nearly all of them think that customer experience is an important part of their firm’s competitiveness, most [...]
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Posted on April 10th, 2007 by admin
Location: San Francisco, CA
Date: April 22-26, 2007
Cost:
Early Bird Discount: $3,495 (credit card payment received by 5:00 pm EST February 23, 2007)
Standard Price: $3,695 (payment received after 5:00 pm EST February 23, 2007)
ITxpo-only Registration: $195
Gartner SYMPOSIUM ITxpo 2007
Discover emerging trends. Learn the latest. Meet the Experts. Experience the future of IT and business.
Attend this revamped conference [...]
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Posted on April 10th, 2007 by admin
Type: Whitepaper
Author: Strativity Group, Sponsored by RightNow Technologies
Length: 11 pages
Cost: Free. Registration required.
::: Making Customer Experience a Reality – Five Steps from Vision to Execution :::
This whitepaper distills the five steps, from vision to execution, to better align your organization with your customers.
Customer experiences are true indicators of corporate health and brand strength; driving revenue [...]
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