voicesofcrm.blogs.techtarget.com June 20th, 2008 ::: Jeanne Bliss on chief customer officers ::: An interesting podcast by Jeanne Bliss in which she discusses the important role of the Chief Customer Officer. A chief customer officer needs to be like Tom Sawyer, says Jeanne Bliss, author of “Chief Customer Officer, Getting past Lip Service to Passionate Action.†[...]
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searchitchannel.techtarget.com June 19, 2008 ::: What will Oracle’s price hikes mean for Oracle customers? ::: Oracle’s decision to raise its list prices by 15% to 20% is cause for concern for both existing and prospective customers. But there are opportunities to offset those hikes, according to industry analysts. Oracle’s new price list, updated June 16, [...]
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computingsa.co.za Jun 18, 2008 ::: CRM spending is up, but are you maximizing the value of your investment? ::: Spending on customer relationship management software is high and growing, according to analysts. But with increasingly tough economic conditions in many developed economies, Celona Technologies’ Tony Sceales looks at how companies can ensure that they maximize [...]
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adweek.com June 17, 2008 ::: Strategis Adds CRM Software Firm Satuit ::: Satuit Technologies, a provider of CRM software that helps companies automate their sales forces and reduce costs, has hired Strategis, an independent shop in Stoughton, Mass., as its first lead agency. The agency will work with the Norwell, Mass.-based client to develop a [...]
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baselinemag.com June 06, 2008 ::: The missing piece of the CRM puzzle ::: Most businesses understand the importance of strengthening customer relationships and building loyalty. Many companies implement advanced customer relationship management (CRM) systems, and some offer “good customer†discounts or perks such as frequent flier miles and cash back on credit card purchases. All [...]
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economitimes.indiatimes.com November 30, 2007 ::: Touch points ::: Customer-facing ,firms, for whom service is the key, have realised over the years the need for effective customer care that would help them retain clients. However, a recent US survey has revealed that expectation levels of clients from their customer contact points is pretty low implying that [...]
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searchcrm.techtarget.com November 29, 2007 ::: CRM job market improving ::: Things are looking bright for CRM professionals over the next year, according to a number of recent reports, job boards and industry developments. Companies looking for people with CRM skills may be in a bind, however. Speaking at the Gartner CRM Summit in September, Scott [...]
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destinationcrm.com November 29, 2007 One of the central arguments for the value of software-as-a-service (SaaS) may be losing at least some of its potency. In a research note published earlier this month, research firm Gartner outlined several trends that will, among other things, reduce software license fees over the next decade. The average applications vendor [...]
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callcenterinfo.techtarget.com November 29, 2007 ::: Oncontact CRM 6.1 Web Released ::: Oncontact Software has released Oncontact CRM 6.1 Web, a customer relationship management (CRM) product that allows users to access data via the Web, network and synchronization. The product gives customers “a consistent user experience feature set no matter how they wish to access their [...]
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emediawire.com November 27, 2007 ::: Scribe Powers Integration Between WennSoft and Microsoft Dynamics CRM ::: Scribe Software, a provider of configurable data integration and migration software technology for leading enterprise business applications, announced that WennSoft has developed an integrated solution between its Service Management Series and Microsoft Dynamics CRM. WennSoft, a Microsoft Gold Certified Partner, [...]
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