CRM

marketwatch.com July 14, 2008 ::: Helpstream joins the Oracle PartnerNetwork ::: Helpstream, which provides on-demand collaborative customer service solutions, has become a member of the Oracle PartnerNetwork. At the same time the company is integrating its products with Oracle CRM On Demand to provide customer self service and community capabilities. The integration of the products [...]

CRM

informationweek.com July 11, 2008 ::: A look at business apps in the iPhone app store ::: When it comes to corporate business applications for the iPhone 3G, users are getting the most support from vendors that provide customer-relationship management and business intelligence software. For those using their iPhones for business, software providers are increasingly allowing [...]

CRM

foxbusiness.com July 10, 2008 ::: KANA Wins 2008 CRM Excellence Award ::: KANA Software, Inc. a world leader in multi-channel customer service, announced today that Technology Marketing Corporation (TMC)’s Customer Interaction Solutions magazine has named its knowledge solutions, part of the KANA Suite, a recipient of a 2008 CRM Excellence Award. KANA’s solutions were recognized [...]

CRM

mycustomer.com July 08, 2008 ::: CRM market still on the up, say Gartner and AMR ::: According to Gartner, sales of CRM software rose dramatically in 2007, driven in part by the take-up of software as a service (SaaS) offerings, according to analyst group Gartner. Global spending on CRM software surged in 2007 to roughly [...]

CRM

marketwatch.com July 09, 2008 ::: iMagicLab acquires assets of 5Square.com ::: iMagicLab, which considers itself America’s leading software provider for automobile dealers, ihas announce today that it has acquired substantially all of the assets of privately-held 5Square.com, a provider of Web-based Sales Force Automation (SFA) and Customer Relationship Management (CRM) applications for the automobile retailing [...]

CRM

networkworld.com 27 June, 2008 ::: Real estate firm uses Zimbra for all its agents ::: Back in 2005, Joe Trifoglio, CIO of Zip Realty, needed a new email system for his 2,500 real estate agents spread out across 14 major metropolitan areas. His homegrown, open-source e-mail client worked well, but he needed something that would [...]

CRM

blogs.zdnet.com June 27, 2008 ::: Coveo G2B for CRM ::: Newton, Mass.- and Quebec-based Coveo G2B for CRM has been developed using the Coveo Enterprise Search-platform technology and it aims to allow businesses a single view of their customers. It is a part of the company’s G2B Information Access Suite. With this application, businesses can [...]

CRM

insidecrm.com June 24, 2008 ::: Take CRM in your pocket ::: Most sales reps spend a good deal of time on the road doing business, so it makes sense for them to be able to update CRM data on-the-fly using a mobile device. That’s what Vaultus Mobile Technologies Inc., a Boston-based software company, is helping [...]

CRM

crm.tmcnet.com June 24, 2008 ::: CRM Old-Timer EGain Hits Decade Mark ::: EGain Communications, a vendor of multi-channel customer service and knowledge management software, today marked the 10-year anniversary of EGain OnDemand, the hosted version of its EGain Service software suite. EGain officials say the company has been selling its set of deployment options for [...]

CRM

pcworld.com June 23, 2008 ::: Salesforce offers toolkit for Google APIs ::: Taking its nascent relationship with Google one step closer, Salesforce announced Monday that it has released a toolkit for working with Google’s data services APIs. The move is a natural progression from Salesforce’s April announcement that it had integrated Google Docs into its [...]

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