customerthink.com
October 22, 2007
::: Embrace Sales 2.0, or Be Left in the Dust :::
With most products and services, companies are faced with the prospect of dealing with a buyer’s market. The internet has expanded the seller’s reach but at the same time it has also tremendously improved the customer’s knowledge about what he is purchasing.
This is [...]
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dynamicbusiness.com
::: CRM applications that deliver for SMEs :::
CRM software is useful for managing the three areas of sales, marketing, and customer service. SFA helps with tools like opportunity management and providing a wholesome view of current and future business opportunities. Marketing benefits from CRM by getting a better understanding about its campaigns and being better [...]
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1. A study by Ventana Research threw up the following interesting facts
• 50% of call centers target less than 4 minutes per call
• 48% track revenue generated by the call center
• 46% employ up-sell or cross efforts
• 12% of call center companies do not measure customer satisfaction at all
• 60% rely on the agent to assess the customers satisfaction
What do these [...]
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