foxbusiness.com
July 10, 2008

::: KANA Wins 2008 CRM Excellence Award :::

KANA Software, Inc. a world leader in multi-channel customer service, announced today that Technology Marketing Corporation (TMC)’s Customer Interaction Solutions magazine has named its knowledge solutions, part of the KANA Suite, a recipient of a 2008 CRM Excellence Award. KANA’s solutions were recognized for providing demonstrable business improvements at some of the world’s largest and best-known companies.

KANA offers intelligent solutions for multi-channel customer service, spanning phone, e-mail, collaboration, chat and Web self-service - all of which leverage a shared knowledge source to ensure quality, consistency and customer satisfaction.

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