Posted on November 26th, 2007 by admin
eyefortravel.com November 26, 2007 ::: CRM Technology for Travel Special ::: According to Patrick Grubbs, Industry Director – Aviation & Hospitality, Oracle Corporation, “Airlines need to invest in unifying customer information across their systems for marketing, reservations, operations, revenue management, and financials. With a unified customer profile airlines can up-sell/cross sell additional travel options and [...]
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Posted on November 26th, 2007 by admin
money.cnn.com November 25, 2007 ::: RightNow November 07 makes its debut ::: RightNow November 07 is the new enterprise class on-demand offering from RightNow Technologies. RightNow November ’07 includes a new knowledge syndication widget that enables organizations to easily syndicate and distribute dynamic content, such as frequently asked questions, product specifications and warranty information, across [...]
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Posted on November 26th, 2007 by admin
networkworld.com November 26, 2007 ::: DirecTV tunes in to mobile CRM ::: Erik Walters, project manager for DirecTV’s sales operations in El Segundo, Calif., faced a difficult challenge: Help 45 area sales managers stay competitive by spending more time with the 5,000 dealers in the company’s nationwide retail channel. “The reality of those numbers alone [...]
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Posted on November 26th, 2007 by admin
computerworld.com November 13, 2007 ::: Tackling Security for Mobile CRM ::: Another enterprise application made its way onto our radar screens this past week, and it comes with its own unique security requirements. “To speak in acronyms, its a move from PLM to CRM. About two months ago, I finished up my security architecture review [...]
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Posted on November 26th, 2007 by admin
customretailer.net November 26, 2007 ::: New CRM Product From Storis ::: Storis Management Systems has announced that its latest customer relationship management software product has been released. The new version, from Storis’ InTouch line of products, allows store managers to better keep track of customer relationships and other business information. New features in the latest [...]
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Posted on November 3rd, 2007 by admin
money.cnn.com October 31, 2007 ::: Oracle’s Siebel CRM Chosen by PNC to Enhance Customer Service ::: PNC’s Retail and Corporate & Institutional businesses use Siebel CRM to provide a highly responsive, fully integrated client view across all sales channels. Siebel CRM applications support PNC’s nearly 1,100 branches across eight states and the District of Columbia, [...]
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Posted on November 3rd, 2007 by admin
insiderretailing.com.au November 01, 2007 ::: Demand soars for CRM solutions ::: The software market for Customer Relationship Management (CRM) applications is likely to almost double in five years, according to a new report. Market analyst Datamonitor says the sector is rapidly growing as more businesses understand the importance of positive customer relationships and experiences. In [...]
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Posted on November 3rd, 2007 by admin
tmcnet.com November 2, 2007 ::: Paradigm Shift of VRM vs. CRM According to Commence Corporation ::: CRM continues to break new ground as it evolves as a technology and a service. Vendor Relationship Management (VRM) is being touted as an extension of CRM. ProjectVRM is headquartered at the Berkman Center for Internet and Society at [...]
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Posted on November 2nd, 2007 by admin
callcenterinfo.tmcnet.com November 01, 2007 ::: Vertical Solutions on the Advantages of Mobile CRM ::: Now that the majority of mobile devices on the market have browser-based Web surfing capabilities – and the major U.S. wireless carriers are rolling out impressive wireless network initiatives to usher in the new age of “wireless Internet†– organizations all [...]
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Posted on November 2nd, 2007 by admin
dmnews.com November 02, 2007 ::: Data Resources are Valuable in CRM ::: Experts Denise Hopkins, David King, Pete Mehr, and Arthur Middleton Hughes weigh in on improving customer data for improved marketing strategies. From modeling to data enhancement, it helps to consider your ideal target’s buying behavior. CRM strategies are implemented with one thing in [...]
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