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Workbooks Overview - Customer Service and Support |
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Workbooks Overview - Customer Service and Support |
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Workbooks CRM for Customer Service and Support
Workbooks gives you the tools to provide first-class service and support to your customers; improving customer satisfaction and encouraging repeat business or valuable business referrals.
Workbooks customers benefit from case management capabilities to:
- Log customer support cases via email, web or telephone
- Track progress of customer support cases
- Prioritise open cases
- Manage the support team's time effectively
- Highlight customer service or support issues
- And identify areas where end user training may help
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