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Side-by-Side CRM Vendor Comparison

 

Company

CRM Features

Company Strengths

Cost

Workbooks

Suited For: Small, Mid-size Companies

Sales Force Automation (SFA), Marketing Automation, Sales Order Management, Customer Service and Support, Purchase Order Management, Invoicing and Cash Collection
  • Workbooks CRM improves the efficiency and effectiveness of marketing; increasing the flow of leads and measuring marketing ROI.
  • Sales force automation (SFA) within Workbooks CRM improves and measures sales team performance and boosts productivity by streamlining sales processes including quoting for new business.
  • The customer relationship management tools of Workbooks CRM streamline helpdesk organisations. Best practice customer support processes help to improve customer service whilst at the same time reducing delivery costs.
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Sage

Suited For: Small, Mid-size Companies
Sales Force Automation, Marketing Automation, Customer Care, Outlook Integration, Offline Access for SageCRM.com, Web Self-Service, Campaign Management, Segmentation & Groups, Lead Management, Web Lead Capture, Lead Qualification, Workflow Automation
  • Award-winning Sage SalesLogix is the CRM solution that enables businesses to acquire, retain, and develop profitable customer relationships by increasing sales and marketing performance and maximizing customer satisfaction and loyalty.
  • Used by over 300,000 users at 8,500 companies worldwide
  • Perfect for small to medium-sized businesses and divisions of larger enterprises, and is part of the Sage Software family of integrated business management solutions.
  • Sage SalesLogix provides organizations with the Freedom of Choice to select the access methods (Windows, Web, and /or Mobile) best suited for their teams, without sacrificing functionality, usability, or robust customization capabilities.
Starting at $1,495 per server and $495 per user license; Hosted Service $69/month/user