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Side-by-Side CRM Vendor Comparison

 

Company

CRM Features

Company Strengths

Cost

Workbooks

Suited For: Small, Mid-size Companies

Sales Force Automation (SFA), Marketing Automation, Sales Order Management, Customer Service and Support, Purchase Order Management, Invoicing and Cash Collection
  • Workbooks CRM improves the efficiency and effectiveness of marketing; increasing the flow of leads and measuring marketing ROI.
  • Sales force automation (SFA) within Workbooks CRM improves and measures sales team performance and boosts productivity by streamlining sales processes including quoting for new business.
  • The customer relationship management tools of Workbooks CRM streamline helpdesk organisations. Best practice customer support processes help to improve customer service whilst at the same time reducing delivery costs.
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CSG Systems

Suited For: Companies
Marketing Solutions, Billing & Payments, Customer Care, Order Management, Workforce Management, Statement and Output Services
  • Specializes in providing billing, customer care and order management solutions.
  • CRM solutions targeted for cable television, direct broadcast satellite, high speed internet, digital voice and voice services, and IP services providers
  • Focus on serving mid-size companies
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