Headquarters: Bellevue, Washington
Software Type: On-premise Software
Talisma Pricing: N/A
Talisma CRM Review / Key Strengths
- Known as a CRM specialist providing customer service & support solutions
- Out-of-box Integration with ERP systems
- Focus on serving mid-size companies
Talisma CRM Products:
- Knowledgebase / Self-service
- Email Response Managmeent
- Campaign Management
Talisma is a leading provider of Customer Interaction Management (CIM) solutions that enable businesses to deliver a truly exceptional customer experience. Talisma solutions improve customer satisfaction by integrating the power of email, phone, chat, VoIP, and Web self-service with a robust and mature CIM Web services platform, comprehensive analytics, and a system-wide knowledgebase.
Incorporated in 1999, Talisma is based in Bellevue, Washington with offices located across Asia, Australia, Europe, and North America. Since its incorporation, Talisma has obtained an impressive global customer base across a variety of industries, including call center, telecommunications, distribution, education, financial services, government, healthcare, high-tech, fitness, hospitality, travel, legal, eCommerce, manufacturing, media, retail, service and support, transportation, and utilities.
Talisma's technologies create an infrastructure that has proven to raise efficiencies and increase customer satisfaction. Talisma delivers measurable ROI and enhanced service in a fraction of the time and cost normally experienced with alternative vendors. Highly-skilled service experts deliver cost-effective outsourced hosting, rapid onsite deployments, professional services, and lower-cost customization.