|
|
Ownership: Public
Founded: 1984
Headquarters: Irvine, CA
Software Type: Hosted
Epicor Review / Key Strengths
- Epicor ITSM enables you to set and monitor varying service levels based on specific agreements.
- Epicor ITSM offers your service desk a powerful structured solution for IT management processes.
- Epicor ITSM provides a robust set of service management features that provide support for the key IT processes outlined by the Information Technology Infrastructure Library (ITIL) and has been certified by Pink Elephant, a leading IT service management education and consulting provider
- Using Epicor IT Service Management (ITSM) you can provide your end users with accurate, complete and clear information. You can easily create, trace, summarize and close incidents, problems and change requests.
Epicor Features
- Incident management
- Problem management
- Change management
- Configuration management
- Service level management
|
- Knowledge management
- Self-Service
- Fully Customizable
- Built on Microsoft.net
|
About Epicor Software
Epicor, named one of FORTUNE magazine's 100 Fastest-Growing Companies in 2006, is a global leader dedicated to providing integrated enterprise resource planning (ERP), customer relationship management (CRM), supply chain management (SCM) and professional service automation (PSA) software solutions to midmarket companies and divisions of the Global 1000. Founded in 1984, Epicor serves over 20,000 customers in more than 140 countries, providing solutions in over 30 languages. Employing innovative service-oriented architecture (SOA) and Web services technology, Epicor delivers end-to-end, industry-specific solutions for manufacturing, distribution, retail, hospitality and services that enable companies to drive increased efficiency, improve performance and build competitive advantage. Epicor solutions provide the scalability and flexibility to meet today's business challenges, while empowering enterprises for even greater success tomorrow. Epicor offers a comprehensive range of services with its solutions, providing a single point of accountability to promote rapid return on investment and low total cost of ownership.
Compare Epicor to:
Maximizer,
Entellium,
Oncontact,
Aplicor,
Soffront,
ADAPT Software,
Avidian,
Epicor,
Goldmine,
InsideSales.com,
Kana,
Microsoft,
NetSuite,
Consona CRM,
Oracle,
Parature,
Pivotal,
RightNow,
Sage,
Salesboom,
Salesforce.com,
SalesLogix,
SAP,
Saratoga Systems,
Siebel,
SugarCRM,
Surado,
ACCPAC,
ACT!,
amdocs,
Appshore,
Aprimo,
Ardexus,
Astea,
Aurum,
Chordiant,
Commence CRM,
CSG Systems,
Dendrite,
eGain,
Enterprise Wizard,
Everest,
Infor,
JD Edwards,
LeGrand,
NetOffice,
Peoplesoft,
SalesJunction.com,
Salesnet,
Visitar,
Infusion Software,
Dataforce CRM,
BrainSell,
Zoho,
LeadMaster,
VanillaSoft,
Model Metrics,
PipelineDeals,
Tour de Force,
Balgord Software Solutions,
Landslide,
C2CRM,
CRMG,
PhaseWare,
CNP,
24SevenOffice,
Exact Software,
Revelation,
Majestic,
TechExcel,
Commence,
ePartners,
RunE2E,
Stay-In-Front,
Workbooks
|
