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Ownership: Private
Founded: 2004
Headquarters: Cupertino, California
Business Model: Open source - Licensed, hosted, appliance-based
Price: <$50/user/month

SugarCRM Key Strengths

  • Customization
  • Sales force automation
  • Tab-based user interface
  • Affordability

SugarCRM Products: CRM Suite

  • Sugar Enterprise
  • Sugar Professional
  • Sugar Cube
  • Sugar On-Demand

About SugarCRM

SugarCRM is the world's leading provider of commercial open source customer relationship management (CRM) software for companies of all sizes. SugarCRM easily adapts to any business environment by offering a more flexible, cost-effective alternative than proprietary applications. SugarCRM's open source architecture allows companies to more easily customize and integrate customer-facing business processes in order to build and maintain more profitable relationships. The company offers a complete, enterprise-class CRM system built on open-source technologies, including PHP, MySQL, and the Apache Web server.

The SugarCRM platform is available in installed, hosted and appliance-based versions that offer the full range of CRM functionality. It is designed for maximum ease of deployment for the management of sales leads, business contacts, and more.

Sugar On-Demand is hosted by SugarCRM. Sugar Cube, provides plug-and-play CRM appliance inside your firewall. Sugar On-Site, allows you to manage Sugar on your own servers.

SugarCRM is a good choice for budget conscious companies who primarily need sales force automation functionality for fewer than 50 users. They must also have the interest and technical resources for in-house customizations.

The open-source version of Sugar Professional is free, but the fully licensed commercial product will be the better choice for corporations because of its broader feature set. Sugar Professional is available as a licensed application, for $239 per user per year, and through a hosted service, for $40 per user per month. The appliance version, Sugar Cube 3005, costs $7,995 plus user license fees. The commercial product is less expensive than competitors', but the customization and configuration effort will be about the same.