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Ownership: Public (NASDAQ: RNOW)
Founded: 1997
Headquarters: Bozeman, Montana
Software Typel: Hosted
Customers: 1,500
Price: $75-$100/user/month

RightNow Key Strengths

  • Customer service console and self-service features
  • Workflow capabilities
  • Slice and dice analytics
  • Reporting tools and predefined reports
  • Staff-management tools to define user roles and permissions
  • Outbound marketing tools

RightNow CRM Products:

  • RightNow Service
  • RightNow Sales
  • RightNow Marketing
  • RightNow Voice
  • RightNow Analytics
  • RightNow Locator
  • RightNow CORE Services

About RightNow Technologies

RightNow Technologies, Inc. provides customer relationship management (CRM) software. Its CRM software suite includes RightNow Marketing, RightNow Sales, and RightNow Service. These solutions are designed to provide real-time visibility across all customer-facing departments, maximizing the efficiency of your organization and helping to provide a superior customer experience.

RightNow Service
Provides a multilanguage and multichannel customer service solution that captures customer interactions from both traditional and online channels.

RightNow Sales
An intuitive, easy-to-use sales automation solution, RightNow Sales maximizes sales efficiency and productivity. RightNow Sales suite provides sales forecasting and reporting data, and manages accounts, track leads, organize contacts, and creates selling opportunities.

RightNow Marketing
Offers functionality to manage marketing campaigns and automate standard campaign activities. RightNow Marketing helps you to turn your ideas into reality, reduce the complexity of campaign administration and provide the actionable insight to track campaign impact.

The company also offers voice-enabled CRM applications that include: Voice Interface to Knowledge Base, Voice Interface to Incident Management, Voice Interface to Locator, Status Applications, Password Reset, Survey, and One Number Routing.

Founded in 1997, RightNow is headquartered in Bozeman, Montana, with additional offices in North America, Europe and Asia. More than 1,700 organizations worldwide use RightNow solutions including British Airways, British Telecom, Cisco Systems, Continental Tire North America, Nikon and the Social Security Administration.

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