Headquarters: Mountain View, California
Software Type: On-premise Software
Remedy Key Strengths
- Extensive customization capability
- Out-of-box Integration with ERP systems
- Focus on serving mid-size companies
Remedy CRM Products:
- Marketing Campaign Management
- Real-Time Accounting Integration
- Sales Opportunity Management
- Service Ticket Management
Hundreds of leading companies and growing mid-sized businesses around the world trust Remedy's multichannel service solutions to drive competitive advantage. We have consistently pursued a simple, powerful vision: to earn our customers' trust with innovative software products and superb service. We launched Remedy Mail 1.0, the industry's first 100% web-based customer email management solution, as a hosted offering in 1998. Soon Remedy expanded its product offering to include web collaboration and web self-service tools. In 1999, our entire suite was available for in-house or hosted deployment.
In 2000, Remedy merged with Inference, a pioneer in knowledge management applications for contact centers. The combination represents over 15 years of experience and industry-specific domain expertise in the contact center and customer service space. Today we provide the #1 software for eService*, offering the industry's broadest and deepest suite of applications-web self-service, email management, and collaboration through chat and cobrowsing, case management, fax integration, call tracking and call center knowledge management.