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Ownership: Public
Founded: 1993
Headquarters: Mountain View, California
Software Type: Hosted & On-premise Software
Price: Not Published

eGain Key Strengths

  • eGain Service™ 7 receives #1 rating in Bull's Eye research report overall as well as in knowledge management, architecture, and analytics categories
  • Specializes in provider email management & customer service solutions
  • Focus on serving mid-size and large companies


eGain CRM Product

  • eGain Service 7

eGain CRM Features

  • Web self-service
  • Email management
  • Chat and cobrowsing
  • Phonecall tracking
  • Knowledge management
  • Collaboration with experts
  • Interactive business processes
  • Email campaigns
  • Notifications
  • Web surveys

About eGain

eGain Communications Corporation provides customer service and contact center software that enables companies to build customer interaction hubs worldwide.

In 2000, eGain merged with Inference, a pioneer in knowledge management applications for contact centers. The combination represents over 15 years of experience and industry-specific domain expertise in the contact center and customer service space.

Today eGain claims to be the #1 software for eService. The company's comprehensive suite of of applications are available for in-house or hosted deployment. Applications include: Web self-service, email management, paper/fax management, chat, cobrowsing, SMS, call tracking and resolution, proactive notifications, cross-channel knowledge management, case management, and service fulfillment.

The company also offers value added services, including email spam and virus cleaning, post office services, virtual private networks, remote data access, encrypted backups, and test/reporting/warm spare servers.

eGain Communications serves customers operating in various industry sectors, including telecommunications, financial services, insurance, outsourced services, retail, technology, manufacturing, and consumer goods. The company was founded in 1997 and is headquartered in Mountain View, California.