Many companies fail to fully understand what is involved in effectively managing their CRM solution. CoreMatrix can assist during the critical post roll out adoption phase by supporting your team or even functioning as a remote system administrator.
During the Adoption Phase our experienced support team provides:
- Real-Time End User & Admin Support
- Continuous Training
- Monitoring of User Adoption Progress
- Change Management Expertise
- Fine Tuning of Application and Processes
We can help you manage the on-going maintenance and support of the system with:
- Dedicated Support, quick to respond
- Proactive Notifications
- New releases features & functionality
- Monitoring usage metrics
- Reviewing existing salesforce technology not being utilized
- System Maintenance
- Managing changes to workflow processes
- Adding and removing users
- Modifications, enhancements and fine-tuning of the application
- Training new users
- New Custom Dashboards and Reports
- Recommendations on applicable 3rd Party Apps
- Best practices to get the most out of salesforce.com