CRM whitepaper: The scope of SaaS in CRM
Type: Whitepaper
Author: Webex, AMI-Partners, Laurie McCabe
Length: 12 pages
Cost: Free. Registration required
::: The Fast Track to Service Management Success: Software-as-a-Service :::
The paper explores the option of SaaS as a CRM alternative for SMBs. A SaaS service desk solution offers IT managers the feature-rich, real-time functionality they need without the burdens of deploying, managing and supporting costly hardware and software in house.
Hurdles that SMBs face vis-à -vis IT deployment include shortage of trained manpower, space crunch, capital crunch, and keeping staff and users constantly updated. An alternative to onsite CRM for SMB’s is to go for SaaS solutions that provide all the functionalities minus the cost. With SaaS solutions available today it is even possible to integrate easily with business solutions that a business may decide to opt for in future.
Selecting the right vendor involves a thorough analysis of the vendor space; vendor evaluation for customizability of their offerings and references from other users.
How to make SaaS work for SMBs >>>>
Filed under: CRM Whitepapers