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Customer Service/Help Desk
Empower your customer service, help desk or support staff, with an integrated system that not only tracks communications, but provides the comprehensive overview needed to improve customer satisfaction.
Track inquiries and issues, build a knowledge base, create contracts and SLAs (Service Level Agreements), and track RMAs (Return Merchandise Authorizations) all directly in Surado CRM. Take advantage of advanced Business Intelligence features to build support rules that automate labor-intensive processes, such as routing and confirmation.
Key Features Include:
- Open, Track & Resolve Support Incidents
- Unlimited Support Tickets Per Contact
- Quick View of Support Cycle
- Track Resolution Time & Costs
- Service Level Agreements (SLAs)
- Track Billing Information
- Complete Customer History
- Automatically Convert E-Mail into Tickets
- Return Merchandise Authorizations (RMAs)
- Support Process Automation
- Web-based Customer Self-Service*
- Track Support Productivity
- Graphical Support Flashboard*
Compare Surado to:
Maximizer,
Entellium,
Oncontact,
Aplicor,
Soffront,
ADAPT Software,
Avidian,
Epicor,
InsideSales.com,
Kana,
Microsoft,
NetSuite,
Oracle,
Parature,
RightNow,
Sage,
Salesboom,
Salesforce.com,
SalesLogix,
Saratoga Systems,
Siebel,
SugarCRM,
ACCPAC,
ACT!,
amdocs,
Appshore,
Aprimo,
Ardexus,
Astea,
Aurum,
Chordiant,
Commence CRM,
CSG Systems,
Dendrite,
eGain,
Everest,
Infor,
JD Edwards,
LeGrand,
NetOffice,
Peoplesoft,
SalesJunction.com,
Salesnet,
Visitar,
Infusion Software,
Dataforce CRM,
BrainSell,
Zoho,
LeadMaster,
Model Metrics,
PipelineDeals,
Tour de Force,
VanillaSoft,
Balgord Software Solutions,
Landslide,
C2CRM,
CRMG,
24SevenOffice,
CNP,
PhaseWare,
Enterprise Wizard,
Revelation,
Exact Software,
Majestic,
Epicor,
Goldmine,
Consona CRM,
TechExcel,
Commence,
ePartners,
Stay-In-Front,
Pivotal,
SAP,
Workbooks,
RunE2E
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