Ownership: Public, NASDAQ: RNOW
Founded: 1997
Headquarters: Bozeman, Montana
Business Model: Hosted
Customers: 1,000+ worldwide. Strong with education and government organizations, and divisions of large businesses.
Price: $75-$100/user/month
RightNow Products: CRM Suite
- RightNow Service
- RightNow Sales
- RightNow Marketing
- RightNow Voice
- RightNow Analytics
- RightNow Locator
- RightNow CORE Services
About RightNow Technologies
Originally recognized for their strong call center applications, RightNow has made significant investments in hosted CRM functionality and now provides organizations with industry-leading on demand CRM solutions to build customer-focused businesses.
More than 1,300 organizations worldwide use RightNow solutions including Air New Zealand, Ben & Jerry's, Briggs and Stratton, British Airways, Cisco, Electronic Arts, Pioneer, Remington, Sanyo and more than 150 public sector clients including the Social Security Administration and the State of Florida.
RightNow Key Strengths
- Customer service console and self-service features
- Workflow capabilities
- Slice and dice analytics
- Reporting tools and predefined reports
- Staff-management tools to define user roles and permissions
- Outbound marketing tools
|
